Privacy Policy

Last updated: 04 August 2025

Orgatex UK Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you use our website (www.orgatexuk.co.uk) and our services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data:

·         - Name, business name, job title

·         - Contact details including email address and phone number

·         - IP address, browser type, operating system

·         - Information submitted through forms, such as product or service inquiries

- Usage data collected via cookies (see Cookie Policy)

2. Legal Bases for Processing

We process your personal data under the following legal bases:

Processing Purpose	Legal Basis
Responding to inquiries	Legitimate interests
Fulfilling orders and providing services	Contractual necessity
Marketing communications to B2B contacts	Legitimate interests
Analytics using cookies	Consent
Employee administration	Legal obligation

3. How We Use Personal Data

We use your personal data to:

·         - Communicate with you regarding inquiries or contracts

·         - Provide and improve our products and services

·         - Personalise your experience on our website

·         - Send you relevant marketing communications

·         - Monitor website performance through analytics

4. Data Retention

We retain data only as long as necessary:

·         - Client records: 6 years

·         - Email marketing contacts: 2 years after last interaction

·         - Employee records: 6 years after employment ends

·         - Analytics cookies: 14 months (Google default)

5. Sharing of Data

We do not sell personal data. We may share data with trusted third-party processors under contract, such as:

·         - Shopify (e-commerce platform)

·         - Capsule CRM (customer management)

·         - Mailchimp (email marketing)

·         - Google (analytics)

6. International Transfers

Where data is transferred outside the UK, we ensure adequate safeguards are in place in line with UK GDPR (e.g. standard contractual clauses).

7. Your Rights

Under UK GDPR, you have the right to:

·         - Access, correct or delete your data

·         - Restrict or object to processing

·         - Port your data to another provider

·         - Withdraw consent (where applicable)

- Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies and Tracking

We use cookies for website functionality and analytics. We request your consent for non-essential cookies when you first visit our site. For more detail, please refer to our Cookie Policy.

9. Data Security

We take reasonable measures to protect personal data from loss, misuse, and unauthorised access. This includes access controls, encryption, and secure backups.

10. Contact Us

For data protection queries, contact:

Shyam Rajani, Data Protection Lead

Email: info@orgatexuk.co.uk

Phone: 0191 386 1240

Orgatex UK Ltd, 195a Kenton Road, Harrow, HA3 0HD

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new effective date.