Refund policy

Thank you for shopping with us. We value your satisfaction and aim to ensure a smooth returns process. Please carefully review our returns policy below:

1. Items must be returned within 30 days of the delivery date.
2. To be eligible for a return, the item must be:
• Unused and in the same condition as received.
• In its original packaging with all tags, labels, and accessories included.
3. Certain items are non-returnable, including but not limited to:
• Personalized or custom-made products.
4. 
   

1. To initiate a return, contact our Customer Service team at info@orgatexuk.co.uk with your order number and reason for return.
2. Once your return is approved, you will receive instructions on how to send the item back to us.
3. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

1. All returns are subject to a 25% restocking fee. This fee will be deducted from your refund amount.
2. The restocking fee applies to all eligible returns except:
• Items returned due to defects or shipping errors.
• Items damaged during transit (documentation required).

1. Refunds will be processed within 7-10 business days of receiving the returned item.
2. Refunds will be issued to the original payment method used during the purchase.
3. Shipping fees and the 25% restocking fee are non-refundable unless the return is due to our error.

1. We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

1. Please ensure your return package is securely packed to prevent damage during transit.
2. We reserve the right to refuse a return if the item does not meet our return criteria.